Uniform Management Platform | Caledonian MacBrayne | Big Red Digital
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CalMac Uniform Management Platform

Project Type: Big Red Platform, Project Date: 02/07/2018

Type Date

Client

Orders processed in 12 months
Users serviced
Products

We were delighted to work in conjunction with CalMac's procurement team and their chosen uniform supplier to design and install a customised version of our 'Smart Red' Uniform Management Platform. Big Red were tasked with learning about CalMac's existing ordering processes, scoping out improvements and delivering a platform that met the detailed ordering requirements of their workforce.

The tools already built into the heart of Smart Red greatly streamline uniform and workwear ordering and fulfilment processes. Not only can staff members order uniform items direct from the supplier, businesses can set and control wardrobe allowances by department and get comprehensive reports on usage and stock levels. CalMac needed all of this and more.

As part of the platform, we developed new and innovative functionality including:

• Handling staff movement between vessels and locations.

• Facilitating expected garment lifetime as part of allowance.

• Allowing vessel managers to order on behalf of staff.

• Orders within allowance sent direct to supplier’s ERP for quick fulfilment.

• Refined team leader review of orders out-with allowance.

• Detailed and comprehensive management reports.

Initially, the overriding goal for CalMac was not to save money on their uniform procurement, rather it was to ease the considerable administration resources that were being eaten up by their manual processes. Gaining tighter control and visibility over annual budget, product usage and spend were of course extremely welcome benefits too.

CalMac's Procurement Manager, Mike Belton described the challenge, “CalMac has a large workforce which is spread across the west coast of Scotland and operate in some very remote locations. Staff working across our network need to order their uniform from our uniform provider and this was mainly achieved by the use of a paper based manual system. Although this paper-based system was used for a number of years the process was slow, cumbersome and very time consuming to administer.”

CalMac's new Smart Red platform has been hailed a huge success. A more recent update from them read, “For CalMac the use of the Smart Red portal provided by Big Red Digital has seen many advantages with employees being able to self-approve their orders when within their defined allowances through to a simple but effective approval route for orders that exceed their overall allowances. The help provided by Big Red has been outstanding with help and support every step of the way. We hope to be able to identify savings on our uniform budget over the years to come.”

We continue to offer comprehensive user support to CalMac on the platform and in further refining their uniform procurement.

Our team have been doing this for 30 years by using innovative software development. We can do it for your business too.



The Customer Is Always Right

“For CalMac the use of the Smart Red portal provided by Big Red Digital has seen many advantages with employees being able to self approve their orders when within their defined allowances through to a simple but effective approval route for orders that exceed their overall allowances.

Although we are still within the mobilisation phase, the help provided by Big Red has been outstanding with changes made within hours of a request being made and support every step of the way. I look forward to the next phase where we can start to look at the reporting system where we hope to be able to identify savings on our uniform budget over the years to come.”

- Mike Belton, Procurement Manager, CalMac

What could your business do with results like these?

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